FAQs
Q. Which products does the WELCOME10 discount code apply to?
A. This code excludes lighting and furniture.
Q. Can you stock my brand of products?
A. To apply to have your products stocked by us, please mail theilashcollective@gmail.com with the subject STOCKIST.
Q. How long does handling & shipping take?
A. Each order is different. If the product states it is heavy shipping or direct from warehouse, it will take 2-6 weeks depending on that product. Handling is up to 7 days for heavy shipping. 2 days for normal AU shipping and 24hrs for AU express. International is 6-30 days depending on option selected. Please email if needing more accurate assistance and refer to our shipping policy.
Q. Where is local pickup?
A. Mermaid Beach, Australia
Q. Do you offer local delivery?
A. Yes we deliver via Uber, at customer cost.
Q. How can I change or cancel my order?
A. Please email us at theilashcollective@gmail.com
Q. How do I become a Brand Ambassador?
A. Email us at theilashcollective@gmail.com. You’ll need to tag us in your bio and post weekly
Q. What happens if Auspost lose my Order?
A. Unfortunately we cannot control the order after it leaves our shop. Please choose tracking and protection at check out for insurance on products. Please email us any questions.
Q. Do you educate students in beauty services?
A. Yes we teach in person and online. Please go to www.eyeenvyco.com tO view our in person training or go to www.theilashcollective.con for online courses.
Q. Where is your salon & training studio based?
A. Our salon is EYE ENVY CO. and we also have a dedicated Beauty Training Studio on the Gold Coast, Australia.
Q. What is the returns policy?
A. If the product is faulty, we will offer return postage and replacement, refund or credit. If product is being returned due to change of mind or mistake by customer, return shippings costs are the responsibility of the customer and a replacement, refund or credit will be offered if the product is still in its original condition, untouched. Please refer to our full shipping and returns policy for more in depth information.
Q. Where are you